We work with an on-demand order fulfillment company with facilities worldwide. We try to make and ship our products from the closest facility to you to keep our carbon footprint low.
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Covid-19 Update:
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may
continue to increase until things get back to normal. We’re seeing delays in our supply chain,
including distributors and shipping carriers as the entire industry is grappling with challenges.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@thechroniccollective.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Contact us at info@thechroniccollective.com or here on our contact page for any questions you may have.
© THE CHRONIC COLLECTIVE 2019 – 2024
The Chronic Collective is an awareness-based sustainable, ethical and non-toxic clothing brand on a mission to support those with chronic conditions through our clothing, community, and actions as a company.
Sign up for our newsletter and get our free 200+ Chronic Condition Resource Guide, special deals, notified of new designs and ways you can get involved in our community!
(No one has enough spoons for spam so don’t worry we will never send you any!)
Sign up for our newsletter and get our free 200+ Chronic Condition Resource Guide, special deals, notified of new designs and ways you can get involved in our community!
(No one has enough spoons for spam so don’t worry we will never send you any!)
The Chronic Collective is an awareness-based sustainable, ethical and non-toxic clothing brand on a mission to support those with chronic conditions through our clothing, community, and actions as a company.
© THE CHRONIC COLLECTIVE 2023
© THE CHRONIC COLLECTIVE 2023
Sign up for our newsletter and get 10% off your first purchase, special deals, notified of new designs and ways you can get involved in our community!
(No one has enough spoons for spam so don’t worry we will never send you any!)
As promised, here is your 200+ Chronic Condition Resource Guide! All you have to do is click the button below and it will automatically download :)
As promised, here is your 200+ Chronic Condition Resource Guide! All you have to do is click the button below and it will automatically download :)
Sign up for immediate access to our resource guide with 200+ links to a variety of resources AND also access to our newsletter where you will get exclusive sales, discounts, and the the latest on The Chronic Collective’s clothing and community!
Sign up for immediate access to our resource guide with 200+ links to a variety of resources AND also access to our newsletter where you will get exclusive sales, discounts, and the the latest on The Chronic Collective’s clothing and community!
